Please follow the instruction if you face the most common problems due to missing files in your operating system. If your problem is other than the addressed below,
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Problem                                    Instructions                                  Download File

During installation error            Download and install the                Win 95/98
message appears that              file.                                                 Win ME 
                                                                                                        Win NT 
"MSVCP60.DLL was                                                                          Win 2000
not found"                                                                                        


After Installation Dialer             1. Uninstall the dialer                      Win 95/98
does not appear.                      2. Download and Install                  Win ME
                                                     the file. Restart the                     Win NT
                                                     system.                                       Win2000
                                                 3. Install the dialer again               
                                                     and restart system.


When dialing, PCPhone            1. Download the                               XP Patch
gives an error message               XP Updated Patch                      
and then closes down                  file and Restart the
(Windows XP only)                       system.