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CONNECTION
PROBLEMS |
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I cannot
connect. What might be the problem?
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How do I operate
Mymsnphone behind a firewall?
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How do I check
the sound on my Mymsnphone?
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How can I
improve the echo on my Mymsnphone calls?
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How can I
improve the sound quality?
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When I download
and install the Mymsnphone Dialer software, I get the error : A
REQUIRED DLL FILE ' MSVCP60.Dll ' WAS NOT FOUND
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When I double
click the PC-to-phone Dialer, nothing seems to happen although I do
not get any error message
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The PC-to-Phone
dialer doesn't work on my Windows XP machine what do I need to do?
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I am not able to
hear the other persons voice. There is only one way communication
between me and the other person across the line.
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I am having
problems with my Dialer. It does not connect
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When I dial a
number, it says “Other side is unobtainable” or “We can not
complete your call”
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CALLING CARDS |
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Where can I buy
a Calling Card?
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Can I buy a
calling card online?
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How long will my
purchase take?
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How much will it
cost me?
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What are the
calling cards plans offered by Mymsnphone?
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How many calls
can I make?
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If I want to
make Prepaid calls from more than one computer, do
I have to buy separate Prepaid Calling Cards?
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Can I share my
calling card with my friends?
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Can I get a
refund if I lose or damage my Prepaid Calling Card?
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Can my Prepaid
card be recharged?
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How do I review
the calls I've made and the balance on my Prepaid card?
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Where can I
call?
-
How can I
improve the sound quality of the call?
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I hear an echo
during the call. What should I do?
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How do I change
the sound volume?
-
Why do I get a
distorted or choppy sound sometimes?
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Why can't the
receiver hear me immediately after picking up my call?
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I get a busy
tone after my call is connected, what is the cause?
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1.
What type of a computer do I need to be able to make international calls
from my PC?
Basic system requirements are as mentioned
below
- Windows 95/98/NT/2000/XP operating system
- Pentium 166 MHz processor
- JavaScript is enabled
- Microsoft Internet Explorer 4.01 to 6.0 or Netscape Communicator 4.5
to 4.7 & 6.1
- 32 MB of RAM
- 15 MB of free hard disk space
- Full-duplex sound card
- SVGA display card with 256 colors (16-bit color recommended)
- Microphone & speakers, or headset
- 28.8 kbps modem (33.6 kbps recommended)
- Internet access from any Internet Service Provider (ISP)
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2.
Does my PC necessarily require a sound card?
Yes, to enable you to make calls and
listen to the person you are speaking
to, your computer essentially needs a sound card.
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3.
Why do I require a web browser?
You need to connect to
www.mymsnphone.net
and download the dialer used for
making international calls. You need the browser to get connected to the
website.
www.mymsnphone.net regularly updates
the information available for
users including adding onto the list of frequently asked
questions where you may find answers to most of your questions. So do login regularly.
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4.
Which Internet browser can I use?
The Prepaid Calls Service works best with
Microsoft Internet Explorer 5.0 & above or Netscape Navigator 4.5 to 4.7 & 6.1.
Also, make sure
you set your Preferences to accept cookies.
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5.
What is a Dialer and why do I require it?
A Dialer is a software program which will enable you to make your
international calls from your PC. You need to download the Dialer only
once (unless there is an updated version in which case you will be
requested to download the new Dialer).
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6.
How long will it take to download the dialer?
The current size of the Dialer downloads in approximately 15 minutes over
a standard 56 kbps modem on a Dial-up Internet connection.
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7. Do I need to install the
dialer? How do I install?
After you download the dialer, double click
on the exe file on your
computer. Follow the dialer installation instructions as they come up on
your screen.
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8.
Do I need to logon to
www.mymsnphone.net
each time I want to make a call?
No, you need to connect to
www.mymsnphone.net
only for downloading the Dialer
and to get more information about PC-to-Phone. You can make calls from the
Dialer without logging on to
www.mymsnphone.net
every time.
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9.
How do I make a phone call?
- After you log in with your
Mymsnphone ID and password, the Mymsnphone application should pop up. Dial
the phone number you
want to call by clicking the numbers on the keypad. You can
also click
on the phone number display box to set the cursor and use your
keyboard to type the phone number.
- Click the "Send" button
or press "Enter" on your keyboard to
dial the number.
- Adjust the speaker
and microphone volume with the
slider buttons on the Mymsnphone keypad.
- Hang up by clicking the keypad's "End" button.
- To re-dial, click on the "Send"
button to recall the last
phone number dialed. The number will be inserted in the phone number
display box. Click on "send" again to place your call.
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CONNECTION
PROBLEMS |
1.
I cannot connect. What might be the problem?
There can be many reasons behind a faulty
connection. Checkout for solutions below:
- If you are using Windows 95, please
install a patch before you make
calls. The Microsoft patch that fixes the socket problem on Windows 95
can be downloaded from the Mymsn website at:
-
http://www.microsoft.com/windows95/downloads/contents/wuadmintools/s
_wunetworkingtools/w95sockets2/default.asp
A Faulty connection may also be due to some technical snag in your
your ISP. If that is the case, then dialing after waiting for some
time can help solve the problem
- The amount of Internet traffic
that goes out of the country is
enormous which might cause noisy connections or engaged tones. With
increasing bandwidth share this condition would significantly improve
with time.
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2.
How do I operate Mymsnphone behind a firewall?
When operating behind a firewall, you may have problems connecting to our
gateways. Do not be alarmed, however, you can still use the
service by
opening the following ports (you may need to contact your Network
Administrator or Internet provider if you need assistance).
For outgoing and incoming traffic the ports are:
MCP/ ADP
12053 12080
12083 12120
12084 12122
12200 12180
12202 24150-24250
12122
12110
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3.
How do I check the sound on my PC-to-Phone?
You may adjust the settings on your Dialer by sliding the levers next to
the speaker and microphone icons towards the '+' sign to increase, or
towards the microphone or speaker image to decrease the sound level. If
the speaker setting is on Mute, you will not be able to hear the other party.
If the microphone setting is on Mute, the other party will not be able to
hear you. We also suggest that you adjust your Windows volume settings.
Double-click the speaker icon in the lower-right corner
of your screen and adjust the settings for Play/Record
controls as described below. Go to
'Options/Properties' and be sure the 'Show volume controls for' checkbox
is selected.
In Playback: select Mute on the Microphone Balance
to avoid hearing your
own voice echo through your speakers and to minimize feedback.
In Recording: select the checkbox 'Select in Microphone
Balance' and verify that the volume is sufficiently high. If you have the option of
Microphone Boost, you may want to select that as well.
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4.
How can I improve the echo on my Mymsnphone calls?
We recommend the following:
- Speak with a headset instead of a microphone.
- If you are using
a microphone, hold it away from the speakers to
avoid having the sound from your speakers re circulate into your
microphone.
- Lower the volume on your speakers.
- Check with your sound card manufacturer to be sure you are using the
latest drivers.
- Use a direct phone jack. A split line or extension cord between your
phone jack and computer can enhance the echo.
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5.
How can I improve the sound quality?
Following are some recommendations that may help improve
the sound quality
of your calls.
- A high-quality full-duplex sound
card, and be sure you are using the
latest drivers (check with the sound card manufacturer).
- Using the cleanest (uninterrupted) and fastest Internet connection
possible.
- Close as many browser windows and applications as possible.
| Problem |
Solution |
| Speakers are connected but not
turned on. |
Verify that the power switch on
the speakers themselves are turned on. |
| Speakers are connected and turned
on, but the volume is too low. |
Raise the volume on your speakers
to a satisfactory level. |
| Speakers are on, but your PC's
master volume is set too low. |
Go to Sounds
and Multimedia on your PC (Start/Settings/Control
Panel). Check that the master volume is sufficiently high. |
| Playback wizard volume bar is set
too low. |
On the playback wizard, raise the
volume bar to a level that allows you to hear sound satisfactorily |
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6.
When I download and install the PC-to-phone Dialer software, I get the
error : A REQUIRED DLL FILE ' MSVCP60.Dll ' WAS NOT FOUND?
You may get this error due to a missing
file on your computer system. To
rectify this problem, simply download and install the patch file using the link mentioned
below,
MSVCP60.DLL for
Win 98,
Win ME,
Win NT,
Win 2000, Win XP
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7.
When I double click the Mymsnphone Dialer, nothing seems to happen
although I do not get any error message.
In some machines, VBRUN is not installed and the dialer setup fails to
register the OCX in the OS System ( VBRUN is a Microsoft software to run
VB applications)
To fix the problem:
- Uninstall the dialer.
- Download the file VB6RUN.EXE to your machine through the link
mentioned below,
vb6run.exe
for win98,
vb6run.exe for win ME,
vb6run for win NT
- Run VB6RUN.EXE by double clicking downloaded executable.
- Reinstall the dialer.
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8.
The PC-to-Phone dialer doesn't work on my Windows XP machine what do I
need to do?
Download the
Q316397_WXP_SP1_x86_ENU.exe
- Uninstall the dialer from your system
- Run Q316397_WXP_SP1_x86_ENU.exe
- Install the dialer again
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9.
I am not able to hear the other persons voice. There is only one way
communication between me and the other person across the line.
Please follow the following steps to check your PC before you try to
connect:
- On your PC, Go to Start -> Settings ->
Control Panel -> Sound Now click on any sound scheme and click play. Check whether you
are able to hear anything or not.If not, then there could be some
problem either with the Operating System or Sound Card or Speakers.
Try reinstalling your Sound Card drivers or contact your system vendor
to sort the problem.
Or
- On your PC, Go to Start -> Programs -> Accessories ->
Entertainment -> Windows Sound Recorder Now try to record
your voice and check if your are able to hear whatever you have recorded.
If not, then there could be some problem either with the Operating
System or Sound Card or Mic. Try reinstalling your Sound Card drivers
or contact your system vendor to sort the problem.
Or
- Go to Dialer's 'Accounts' Menu->
Preferences -> Advanced
Button -> Test Ports Now (or Find Port Range)
Confirm that you are getting 3 tick marks against the 3 mentioned ports (or the dialer
is
able to find open ports for its voice communication). On the right
hand side of the window, below "Automatic Detection", verify
that there should not be "Behind a Firewall" written in the
space provided. If yes, then open up the ports mentioned in the help
section on www.mymsnphone.net to run
run
PCPhone dialer behind the firewall.
Or
- In case the “Automatic Detection” value displays something else
than “Not Behind a NAT”, click on “Manual Detection”, choose
“I am not behind a NAT”. Now click “Save Configuration and
Exit”. Now go to Accounts Menu and choose “Log out”. Now again
go to Accounts Menu and choose “Exit PCPhone Dialer”.
Or
- Now re-launch Mymsnphone dialer and login. Go through the port test
mentioned in Step3. Now try to make a call.
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10.
I am having problems with my Dialer. It does not connect
Solution: Please follow the following steps to check your PC:
- Go to Accounts Menu (dialer)-> Preferences -> Advanced Button
-> Test Ports Now (or Find Port Range). Confirm that
you are getting 3 tick marks against
the 3 mentioned ports (or the dialer is able to
find open ports for its voice communication). On the right hand side
of the window, below "Automatic Detection", verify that
there should not be "Behind a Firewall" written in the space
provided. If yes, then open up the ports mentioned in the help
section on
www.mymsnphone.net
to
run PCPhone
dialer behind the firewall.
Or
- Click "Manual Detection"
on the same window, choose
"I am not behind a NAT", choose "Save Configuration and
Exit". Now log out and exit from the dialer. Re-run the dialer,
log in, again run network test as specified above. Now try to make a
call. In case you don't get 3 tick marks
(or Open Port Range is not
getting detected), then there could be some problem
with the network
in which you are operating. Please check your network
sharing mechanism or try using some other Internet Connection.
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11.
When I dial a number, it says “Other side is unobtainable” or “We
can not complete your call”
There could be some temporary problem with the number you are dialing.
Kindly check the number you are dialing. Make sure that you are able to
reach that number through normal land line phone. Try dialing the
same number through land line phone and check if a ring goes to that phone.
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CALLING
CARDS
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1.
Where can I buy a Calling Card?
Prepaid Calling Cards are available from our dealers, or contact your
nearest Departmental store.
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2. Can I buy a calling card
online?
Yes, You can purchase calling cards online at www.mymsnphone.net website.
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3. How long will my purchase
take?
Your purchase time depends upon the mode of payment you choose.If you pay
be demand draft or Cheque, then your calling card will be available to you
after receiving the payment. For online purchase, you will get your
calling information through e-mail.
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4. How much will it cost me?
Its totally up to you we can offer you the account size according to your
requirements.
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5. What are the calling cards
plans offered by Mymsnphone?
Normally 5$, 10$ and 25$ cards r available in the market.
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6. How many calls can I make?
You can make as many calls as you like until your calling credits run out.
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7.
If I want to make Prepaid calls from more than one computer, do I have to
buy separate Prepaid Calling Cards?
No. Prepaid calls can be made from any computer (for example, home and
office).However, we suggest you exercise caution if you make Prepaid calls from a
shared computer. Clear the account number and PIN fields after ending your
calling session.
The use of public computer terminals to make Prepaid calls is discouraged.
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8.
Can I share my calling card with my friends?
Who uses your Prepaid Calling Card is
up to you. Just remember to check
your card balance before trying to make a Prepaid call.
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9.
Can I get a refund if I lose or damage my Prepaid Calling Card?
No. Once you have bought a Prepaid card you are responsible for the safety
of your card and confidentiality of your account number and PIN.
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10.
Can my Prepaid card be recharged?
No. There is no recharge option for Prepaid cards. After
your calling
credits run out you'll have to buy a new Prepaid card.
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11.
How do I review the calls I've made and the balance on my Prepaid card?
Your Prepaid card balance is displayed in the Call Log. To view your Call
Log, type in your account number and PIN on the validation page.
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12.
Where can I call?
You can call any regular telephone, anywhere in the world. Check our rates
to see just how low they are.
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13.
How can I improve the sound quality of the call?
One of the factors that can affect sound quality is
the Internet bandwidth
available during your call. Try to avoid making calls during peak
Internet usage hours when traffic is high. Another tip is to use a headset with a
built-in microphone. This will help eliminate echo and ensure better
sound. Adjust the microphone volume so that your speech is not too loud.
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14. I hear an echo during the
call. What should I do?
We recommend using a headset as this reduces the echo effect. If you are
using speakers the feedback from the speakers may cause the
person on the
phone to experience some echo. Our software component will detect this and
will automatically try to compensate for this, but it may not be able to
eliminate all traces of the echo. Try to move the microphone as far away
from the speakers as possible.
You can also try lowering the speaker volume. This will usually reduce
the echo.
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15.
How do I change the sound volume?
You can control the speaker and microphone volume by manipulating the
volume control knobs on the dialer. Alternatively, open the Windows Volume
Control by selecting the Start menu, followed by Programs, Accessories,
Multimedia, and Volume Control.
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16.
Why do I get a distorted or choppy sound sometimes?
The distorted or choppy sound is due to data packets of the speech being
lost or dropped. This could be due to a bad Internet
connection, low bandwidth, sound card problems, insufficient memory, or a slow CPU.
Always ensure that the latest sound card driver is installed, and close
unnecessary programs to conserve memory and CPU load when you use the
Prepaid Calls Service. Try to make calls during non-peak
hours to ensure
better bandwidth.
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17.
Why can't the receiver hear me immediately after picking up my call?
Due to the network, the receiver can experience a three to five second delay
before hearing your voice. You may wish to inform the receiver of this
limitation.
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18. I get a busy tone after my
call is connected, what is the cause?
It means that the phone number that you've dialed is engaged or busy.The
phone gateway that the PC-to-Phone Service communicates
with is unable to terminate the
call automatically. Click hang up to terminate the call
manually and try again later.
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